Onboarding

Registration form to onboard service providers

INTRODUCTION

Welcome to MHOVE, owned and operated by Mhove App Ltd.

By accessing, downloading, registering for, or using our App, website, products, services, APIs, features, or any related platforms, you acknowledge that you have read, understood, and agreed to be bound by this Privacy Policy and Terms of Use.

If you do not agree with any part of these terms, you must discontinue use of the App immediately.

PART A — PRIVACY POLICY

1. INFORMATION WE COLLECT

We reserve the right to collect, store, process, analyze, monitor, and use all information provided directly or indirectly through the App or related services.

The information we collect may include, but is not limited to:

1.1 Personal Information

  • Full name
  • Phone number
  • Email address
  • Residential and business address
  • Date of birth
  • Gender
  • Government-issued identification
  • Bank account information
  • Payment card details
  • Profile photographs
  • Employment or business information
  • Biometric Data

1.2 Device & Technical Information

  • Device type and identifiers
  • IP address
  • Browser type
  • Operating system
  • GPS and real-time location data
  • Mobile network information
  • Device contacts where permission is granted
  • Cookies and tracking data
  • App usage behavior and analytics

1.3 Communication & Chat Data

You expressly acknowledge and agree that:

  • We may access, monitor, review, process, store, analyze, and retain all in-app chats, messages, calls, support requests, comments, uploads, and communications conducted through the App.
  • Such communications may be used for:
    1. Customer support
    2. Fraud prevention
    3. Safety and compliance monitoring
    4. Internal quality assurance
    5. Service improvement
    6. Product development
    7. Marketing and promotional campaigns
    8. Business analytics
    9. Legal and regulatory compliance
    10. Training and operational purposes

You further acknowledge that communications made through the App are not considered private or confidential.

1.4 Transactional Information

  • Purchase history
  • Booking information
  • Delivery information
  • Ride or transport records
  • Payment transactions
  • Refund records
  • Subscription details
  • Vendor and merchant interactions

 

2. HOW WE USE YOUR INFORMATION

We reserve the unrestricted right, subject to applicable laws, to use collected information for:

  • Operating and improving the App
  • Verifying identity and user eligibility
  • Providing customer support
  • Monitoring compliance with company policies
  • Detecting fraud, abuse, suspicious, or illegal activities
  • Conducting analytics and market research
  • Personalizing user experience
  • Advertising and promotional communications
  • Cross-promoting products, subsidiaries, affiliates, partners, and related services
  • Contacting users through phone calls, SMS, email, push notifications, WhatsApp, social media, or other communication channels
  • Training machine learning and artificial intelligence systems
  • Security monitoring and investigations
  • Legal enforcement and dispute resolution
  • Debt recovery and enforcement actions
  • Any other legitimate business purpose determined by the Company

By using the App, you expressly consent to receiving promotional and marketing communications from us and our affiliates unless prohibited by applicable law.

 

3. SHARING OF INFORMATION

We may share, disclose, transfer, or provide access to user information with:

  • Subsidiaries and affiliated companies
  • Vendors, contractors, and service providers
  • Financial institutions and payment processors
  • Advertising and analytics partners
  • Logistics and transportation partners
  • Government agencies and regulators
  • Law enforcement authorities
  • Legal advisers, auditors, and consultants
  • Investors, acquirers, or successor entities in the event of merger, acquisition, restructuring, or sale of assets

We may also disclose information where:

  • Required by law
  • Necessary to protect our rights or interests
  • Necessary to enforce these Terms
  • Necessary to investigate fraud or security threats
  • Necessary to protect users or the public

 

4. DATA RETENTION

We reserve the right to retain user information, records, communications, and transactional data for as long as deemed necessary by the Company, including after account suspension, termination, or inactivity.

Deletion requests may be denied where retention is required for:

  • Legal compliance
  • Fraud prevention
  • Security purposes
  • Business operations
  • Evidence preservation
  • Financial reporting
  • Dispute resolution

 

5. USER RESPONSIBILITIES

Users are solely responsible for:

  • Maintaining confidentiality of account credentials
  • Ensuring information provided is accurate and lawful
  • Securing personal devices and login information
  • All activities conducted under their account

The Company shall not be liable for unauthorized access resulting from user negligence.

 

6. SECURITY DISCLAIMER

While we may implement security measures, no platform, server, database, communication system, or transmission method is completely secure.

You acknowledge and agree that:

  • Use of the App is at your own risk;
  • We do not guarantee absolute security or uninterrupted availability;
  • The Company shall not be liable for unauthorized access, hacking, cyberattacks, data breaches, service interruption, or loss of information except where expressly required by applicable law but will however do everything in our capacity to protect users against it.

 

7. COOKIES & TRACKING TECHNOLOGIES

We may use cookies, pixels, SDKs, tracking tools, and similar technologies to:

  • Analyze user behavior
  • Improve services
  • Track performance
  • Deliver advertisements
  • Personalize user experience
  • Monitor engagement and interactions

Users consent to such tracking by continuing to use the App.

 

8. THIRD-PARTY SERVICES

The App may integrate with third-party services, applications, websites, payment gateways, APIs, or external platforms.

We do not control and shall not be responsible for:

  • Third-party privacy practices
  • Third-party content
  • Third-party failures or breaches
  • Losses arising from third-party services

Users interact with third parties at their own risk.

 

9. CHILDREN’S PRIVACY

The App is not intended for persons under the age permitted under applicable laws.

Where legally required, parental or guardian consent may be necessary.

The Company reserves the right to suspend or terminate accounts suspected of violating age restrictions.

 

10. INTERNATIONAL DATA TRANSFERS

User information may be processed, transferred, and stored in countries outside the user’s jurisdiction.

By using the App, users consent to such international transfer and processing.

 

11. POLICY CHANGES

We reserve the right to modify, update, amend, or replace this Privacy Policy at any time without prior notice.

Continued use of the App after changes constitutes acceptance of the revised policy.

 

PART B — TERMS OF USE

12. ACCEPTANCE OF TERMS

By accessing or using the App, users confirm that they:

  • Are legally capable of entering binding agreements;
  • Have authority to use the services;
  • Agree to comply with all applicable laws and regulations.

 

13. LICENSE TO USE THE APP

Subject to compliance with these Terms, the Company grants users a limited, revocable, non-exclusive, non-transferable license to use the App.

The Company reserves the right to revoke access at any time.

 

14. PROHIBITED ACTIVITIES

Users shall not:

  • Use the App for illegal or fraudulent purposes
  • Impersonate another person or entity
  • Upload malicious software or harmful content
  • Reverse engineer or interfere with the App
  • Violate intellectual property rights
  • Harass, threaten, abuse, or exploit other users
  • Engage in spam, scams, or misleading activities
  • Manipulate ratings, reviews, or transactions
  • Circumvent security or access restrictions

The Company may suspend, restrict, or terminate accounts without notice for suspected violations.

 

15. USER GENERATED CONTENT

Users retain responsibility for content uploaded, posted, transmitted, or shared through the App.

By submitting content, users grant the Company a worldwide, perpetual, irrevocable, transferable, sublicensable, royalty-free license to:

  • Use
  • Reproduce
  • Modify
  • Publish
  • Display
  • Distribute
  • Commercialize
  • Promote
  • Analyze
  • Store

such content for operational, commercial, promotional, training, research, or business purposes.

The Company is not obligated to compensate users for use of submitted content.

 

16. INTELLECTUAL PROPERTY

All trademarks, logos, designs, software, text, graphics, features, databases, and content related to the App remain the exclusive property of the Company or its licensors.

No ownership rights are transferred to users.

Unauthorized reproduction or commercial use is prohibited.

 

17. PAYMENTS & FEES

Users agree to pay all applicable fees, charges, commissions, taxes, and service costs associated with use of the App.

The Company reserves the right to:

  • Modify pricing at any time
  • Introduce new charges
  • Suspend services for non-payment
  • Withhold settlements where disputes or investigations exist

All payments are generally non-refundable except where expressly stated.

 

18. DISCLAIMERS

The App and all services are provided on an “AS IS” and “AS AVAILABLE” basis.

To the maximum extent permitted by law, the Company disclaims all warranties, express or implied, including:

  • Merchantability
  • Fitness for a particular purpose
  • Availability
  • Accuracy
  • Reliability
  • Non-infringement
  • Security

The Company does not guarantee:

  • Continuous operation
  • Error-free performance
  • Accuracy of third-party information
  • Suitability of services for user expectations

 

19. LIMITATION OF LIABILITY

To the fullest extent permitted by law:

  • The Company, its directors, shareholders, employees, affiliates, agents, vendors, and partners shall not be liable for any indirect, incidental, punitive, consequential, special, or exemplary damages.
  • The Company shall not be liable for:
    1. Loss of profits
    2. Loss of data
    3. Loss of business
    4. Service interruptions
    5. Personal injury
    6. Emotional distress
    7. Unauthorized access
    8. Fraudulent activities by third parties or users
    9. User disputes
    10. Third-party service failures
    11. Financial losses
    12. Reputation damage

Where liability cannot legally be excluded, total liability shall not exceed the amount paid by the user to the Company within the preceding three (3) months.

 

20. INDEMNIFICATION

Users agree to defend, indemnify, and hold harmless the Company, its affiliates, directors, staff, agents, investors, subsidiaries, and partners from any claims, liabilities, damages, losses, costs, penalties, legal fees, or expenses arising from:

  • User conduct
  • Violation of these Terms
  • Violation of laws or regulations
  • User content
  • Third-party claims
  • Fraudulent or illegal activities

 

21. FORCE MAJEURE

The Company shall not be liable for failure or delay caused by events beyond reasonable control, including:

  • Natural disasters
  • Government actions
  • War
  • Terrorism
  • Cyberattacks
  • Internet failures
  • Power outages
  • Labor disputes
  • Pandemics
  • Technical failures

 

22. ACCOUNT SUSPENSION & TERMINATION

We reserve the absolute right to:

  • Suspend
  • Restrict
  • Investigate
  • Terminate
  • Delete accounts or content

at our sole discretion and without prior notice.

Users may lose access to stored data following termination.

 

23. DISPUTE RESOLUTION

Any dispute arising from use of the App shall first be resolved through good-faith negotiations.

Where unresolved, disputes shall be subject to arbitration or the competent courts within Oyo state, as determined by the Company.

Users waive rights to participate in class-action proceedings where legally permissible.

 

24. GOVERNING LAW

These Terms shall be governed by and interpreted in accordance with the laws of Oyo state, Nigeria.

 

25. SEVERABILITY

If any provision of these Terms is found unenforceable or invalid, remaining provisions shall remain in full force and effect.

 

26. ENTIRE AGREEMENT

This Privacy Policy and Terms of Use constitute the entire agreement between users and the Company regarding use of the App.

 

27. CONTACT INFORMATION

For inquiries, complaints, legal notices, or support, contact:

MHOVE APP LTD
Email: contactus@mhove.ng
Phone: 08129044751
Address: Plot 32 Oba Adebimpe road, Dugbe, Ibadan, Oyo state.